Refund Policy
At SMS Fresh Mart (Sri Murugan Store), we are committed to ensuring customer satisfaction with every purchase. If you encounter any issues with your order, we’re here to assist you promptly and fairly.
1. Eligibility for Refund
- Refunds are applicable only for products that are damaged, expired, or delivered incorrectly.
- Perishable items such as vegetables, fruits, dairy products, and other fresh produce are eligible for refund only if reported damaged or spoiled at the time of delivery.
- All refund or return requests must be raised on the same day of delivery to be considered valid.
2. How to Request a Refund
If you believe you are eligible for a refund, please contact our support team with the following details:
Kindly include your Order ID, a brief description of the issue, and clear photos of the product (if applicable) to help us process your request efficiently.
3. Refund Process
- Upon receiving your refund request, our team will verify the details and respond within 2 business days.
- Approved refunds will be credited to your original payment method or provided as store credit within 7 business days.
4. Cancellation Policy
- Orders may be cancelled only if the request is made before dispatch. Once dispatched, cancellations cannot be accepted.
- For prepaid orders, refunds will be processed after cancellation is confirmed and approved.
We don't have any return option
Contact Us
If you have any questions or need further assistance regarding our refund or cancellation policies, please contact us:
SMS Fresh Mart (Sri Murugan Store)
Ground Floor, 266/9, Udayam Colony, 18th Main Road,
Anna Nagar West, Chennai, Tamil Nadu – 600040
📧 Email: smsannanagar@gmail.com
📞 Phone/WhatsApp: 8438392639
🕘 Working Hours: Monday to Saturday, 9:00 AM to 7:00 PM
