Refund Policy
At SMS Fresh Mart (Sri Murugan Store), we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we're here to help.
1. Eligibility for Refund
- Refunds are applicable only for products that are damaged, expired, or not as described.
- Perishable goods such as vegetables, fruits, dairy, and other fresh produce are not eligible for a refund unless damaged upon delivery.
- The request must be raised within 24 hours of delivery.
2. How to Request a Refund
If you believe you are eligible for a refund, please contact our support team via:
Kindly provide your Order ID, a brief description of the issue, and clear photos of the product, if applicable.
3. Refund Process
- Once we receive and inspect your request, we will notify you of the status within 2 business days.
- If approved, your refund will be processed to your original payment method or issued as store credit within 5–7 business days.
4. Non-Refundable Items
- Gift cards and promotional items.
- Opened or used personal care and hygiene products.
5. Cancellation Policy
- Orders can be cancelled before they are dispatched. Once shipped, the order cannot be cancelled.
- For prepaid orders, the refund (if applicable) will be processed after confirming the cancellation.
Contact Us
If you have any questions about our refund policy, feel free to reach out to us at:
SMS Fresh Mart (Sri Murugan Store)
Ground Floor, 266/9, Udayam Colony, 18th Main Road,
Anna Nagar West, Chennai, Tamil Nadu – 600040
Email: smsannanagar@gmail.com
Phone/WhatsApp: 8438392639
