Terms & Conditions

Welcome to SMS Fresh Mart (Sri Murugan Store). By accessing or using our website https://smsfreshmart.com, you agree to comply with and be bound by the following Terms and Conditions. We kindly request you to review them carefully before placing any order or using our services.

1. General

• These Terms & Conditions apply to all visitors, users, and customers of our platform.
• By accessing or using our site, you agree to be legally bound by these terms and conditions.

2. Account & Registration

• You must register an account to place an order through our website.
• You agree to provide accurate, current, and complete information during the registration process.
• You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

3. Product Information

• We strive to provide accurate product details, including images, prices, and descriptions.
• Minor variations may occur due to lighting, screen resolution, or updates in packaging and labeling.

4. Orders & Payments

• All orders are subject to product availability and confirmation by our team.
• We reserve the right to cancel or reject any order at our discretion.
• Payments can be made via secure online payment gateways or Cash on Delivery (COD), subject to service availability in your area.

5. Delivery

• Orders are typically delivered within 1 to 2 working days, depending on your location and product availability.
• Unexpected delays may occur due to weather, traffic, or logistical constraints.
• Please ensure accurate delivery address and contact information is provided to facilitate smooth order fulfillment.

6. Cancellations, Returns & Refunds

• Orders can be cancelled before they are dispatched from our facility. Once dispatched, cancellation will not be accepted.
• We accept returns only on the same day of delivery, and only for items that are damaged, expired, or incorrect at the time of receipt.
• Approved refunds will be processed within 7 business days via the original mode of payment.

7. User Conduct

• Users must refrain from any unlawful, abusive, or fraudulent use of our platform.
• We reserve the right to suspend or terminate accounts found violating these terms.

8. Intellectual Property

• All website content, including logos, images, text, and design elements, are the exclusive property of SMS Fresh Mart (Sri Murugan Store).
• Any unauthorized use, reproduction, or redistribution of our content is strictly prohibited without prior written consent.

9. Limitation of Liability

• We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our platform.
• All services and transactions are subject to system availability and operational conditions.

10. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes or legal matters will be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

11. Contact Us

For any questions or clarifications regarding these Terms & Conditions, feel free to reach out to us:

SMS Fresh Mart (Sri Murugan Store)
Ground Floor, 266/9, Udayam Colony, 18th Main Road,
Anna Nagar West, Chennai, Tamil Nadu – 600040
📧 Email: smsannanagar@gmail.com
📞 Phone/WhatsApp: 8438392639
🕘 Working Hours: Monday to Saturday, 9:00 AM to 7:00 PM